Digitary Services
Subprocessors
Effective date: 9th October 2024
Effective date: 9th October 2024
To support delivery of our Services, Digitary may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor.
Digitary currently uses third party Subprocessors to provide infrastructure services, to help us provide customer support and email/sms notifications, and lastly to provide supplemental and/or complementary services to the Digitary Applications. Prior to engaging any third party Subprocessor, Digitary performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Digitary uses the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
Entity Name | Subprocessing Activities | Location |
Amazon AWS Australia | My eQuals Cloud Hosting | Australia |
Amazon AWS Canada | MyCreds / MesCertif Cloud Hosting | Canada |
Amazon AWS EMEA | Digitary CORE Cloud Hosting | EU |
Microsoft Azure Australia | My eQuals Cloud Hosting Off-site secondary backup | Australia |
Microsoft Azure Canada | MyCreds / MesCertif Cloud Hosting Off-site secondary backup | Canada |
Microsoft Azure EMEA | Digitary CORE Cloud Hosting Off-site secondary backup | EU |
Clumio Australia | My eQuals Cloud Hosting Off-site secondary backup | Australia |
Clumio Canada | MyCreds / MesCertif Cloud Hosting Off-site secondary backup | Canada |
Clumio EMEA | Digitary CORE Cloud Hosting Off-site secondary backup | EU |
Note: a subprocessor change notification was issued, on Oct 9th 2024, to inform Customers that Microsoft Azure will be replaced by Clumio and that the subprocessor change would be completed within three months of the notification date.
Depending on the Services provided, Digitary may use the following Subprocessors to perform other subprocessing activities:
Entity Name | Subprocessing Activities | Location |
Digitary Australia* | Customer support and service delivery subprocessor for Digitary, if applicable | Australia |
Digitary Canada* | Customer support and service delivery subprocessor for Digitary, if applicable | Canada |
Digitary Ireland* | Customer support and service delivery subprocessor for Digitary, if applicable | EU |
Digitary UK* | Customer support and service delivery subprocessor for Digitary, if applicable | UK |
Google Workspace | Email, documents and supporting business services | United States |
Parchment LLC | Customer support and service delivery subprocessor for Digitary, if applicable | United States |
SumoLogic Australia | My eQuals Log Aggregation and Analysis | Australia |
SumoLogic Canada | MyCreds / MesCertif Log Aggregation and Analysis | Canada |
SumoLogic EMEA | Digitary CORE Log Aggregation and Analysis | EU |
Twilio | SMS & Emailing Messaging Services | United States |
*Digitary may also be a subprocessor to its affiliated entities listed above depending on the contracting party.