Network Outage Alert

January 21, 2025

Dear Carson-Newman Community,

We want to inform you that Carson-Newman is experiencing a significant network outage that began on Tuesday, January 11th. Our IT team is actively working to resolve this issue, though we currently do not have an estimated time for restoration of services.

During this outage:

We are unable to process any requests

All network-dependent services are affected

Campus systems may be inaccessible

We understand this situation may cause significant inconvenience, and we appreciate your patience as we work to restore services. We will provide updates as soon as new information becomes available.

We apologize for any disruption this may cause to your work or studies.

Best regards,

Carson-Newman Registrar's Office

Welcome to Parchment. Carson-Newman University has partnered with Parchment to offer this service to make ordering transcripts easier for you. It's also more efficient for your school and will deliver your transcripts to the colleges you choose in the format they prefer.

Transcript Price:

E-transcript $12

USPS $15

USPS Canada & Mexico: $15

USPS International: $15

Shipping Charges: (these are additional fees to the cost above)

USPS $2.75

USPS Canada & Mexico: $5.75

USPS International: $5.75

FedEx domestic: $33

FedEx International: $60

Transcript Expedited Delivery Timeline:

After the Carson-Newman processes the transcript, and if expedited delivery was selected, (we use FedEx Standard Overnight Delivery for expedited delivery), it will be delivered the next business day (as long as we receive your transcript by 2pm Mountain Standard Time*). If the sending school processes the order after 2pm MST, it will take an extra business day to be delivered.

FedEx does not deliver on Saturdays/Sundays.

FedEx does not deliver to PO Boxes.

Track your FedEx order.

Learners will receive an email when we ship the transcript. The email will have a FedEx tracking number on it. They can click on this number to go to the FedEx web page that tells them exactly where their transcript is.

International FedEx

If the transcript is sent outside of the United States and expedited delivery was selected, we will send it using FedEx International Priority, which delivers typically in 1 to 3 business days.

If you have any questions about Parchment, select the "help" link above.

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FOR DIPLOMAS:

Diploma Re-order = $30.00

FedEx/Overnight/Expedited delivery time frames:

There is a 14-to-18-day processing time before the expedited delivery time kicks in.

After the diploma has been printed by Parchment, and if expedited delivery was selected, (Parchment uses FedEx Standard Overnight Delivery for expedited delivery), it will be delivered the next business day. If the request was processed after 2pm MST, it will take an extra business day to be delivered.

FedEx does not deliver on Saturdays/Sundays.

FedEx does not deliver to PO Boxes.

Track your FedEx order.

Students will receive an email when the order is shipped. The email will have a FedEx tracking number on it. You can click on this number to go to the FedEx web page that tells them exactly where their transcript is.