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John Carroll University

1 John Carroll Blvd, University Heights, OH, 44118, US

A message from John Carroll University
The Registrar’s Office is the official source for all student academic records. Transcripts are issued only at the request of the student. Please review the information below before placing your order.
Official electronic transcripts ordered online are $15.00 per copy. Official transcripts to be printed & mailed are $17.50. Parchment charges an additional order processing fee (and applicable sales tax).
If you do not know your Banner ID (Student ID), do not enter anything in the Student ID field. Doing so may cause order processing delays.
You have the option of ordering both electronic PDF transcripts and paper transcripts online. Please note, that secure PDF transcripts for students who began at John Carroll before 1985 may take some additional processing time.
For electronic transcripts, once an order has been placed, you cannot change the recipient’s email address. You must place a new order if the email is entered incorrectly or needs to be changed. Please ensure that you have the correct email address for the recipient before placing your order. Also, most institutions require that electronic transcripts be sent to them directly via Parchment to be considered official and not forwarded from the student. It is your responsibility to verify with the recipient if they will accept electronic copies, and how, and where they require the electronic copies to be sent.
For paper transcripts, once an order has been processed, you cannot change the recipient’s address. You must place a new order if the email is entered incorrectly or needs to be changed. Also, be aware that to be considered official, most recipients will require paper transcripts to be mailed to them directly or, if sent to the student first, received from the student in the unopened, school-sealed envelope in which they were originally sent. Once a student opens a school-sealed envelope containing their official paper transcripts, most recipients will no longer consider those copies official. It is your responsibility to verify with the recipient where and how they require paper transcripts to be sent to be considered official.
Hold for pickup orders can be picked up in the Registrar's Office (B102) from 8:30am to 5:00pm, the day after you receive the transcript ready email. You will need to bring a photo ID for verification purposes when you come to pick up your order from the Registrar's Office.
Printed orders are processed during normal business hours/days. Please see the Registrar's Office calendar for notice of days the Registrar's Office or University is closed: https://jcu.edu/registrar/about-us/registrar-calendar
John Carroll also partners with Parchment to offer replacement digital and printed diploma services. To order, please create a Parchment account or enter your username and password if you've previously created one. The fee for a replacement diploma begins at $22.00, plus applicable sales tax.
Please contact registrar@jcu.edu with any questions.

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